Welcome to the 2013/14 Benchmark Comparison Portal. Now in its 16th year the Global Contact Centre Benchmarking Report is supported by more than 30 of the industry's most important Associations, and is widely acknowledged to be the most useful, authoritative and comprehensive research of its kind.
The 2013 Benchmark Portal results are drawn from six key business areas (shown below). Spanning more than 400 performance metrics drawn from 817 respondents located in 79 countries, the global data can be filtered by Region, Sector, Size, Service, Customer and Provider Type. Historical trends and best practice performance are provided where available.